Refund Policy
The Good Principal
Operated by Hibaro Book Publishing
Website: https://thegoodprincipal.com
Effective Date: October 19, 2026
Last Updated: October 19, 2026
1. Introduction
Thank you for purchasing from The Good Principal.
The Good Principal is an online publishing platform operated under the business name Hibaro Book Publishing, based in the Philippines.
We provide downloadable ebooks, digital journals, educational guides, and other resources designed for school principals, aspiring school leaders, and educators.
We want every customer to receive the product they purchased and to understand our refund conditions before completing an order.
This Refund Policy explains when refunds, replacements, technical assistance, or other remedies may be available.
Our policy is guided by fairness, transparency, and applicable consumer protection laws, including the Philippine Consumer Act (Republic Act No. 7394) and the Internet Transactions Act (Republic Act No. 11967).
Nothing in this policy limits or excludes rights or remedies that customers are entitled to under applicable law.
2. Nature of Our Digital Products
All products sold through The Good Principal are digital unless expressly identified otherwise.
Our products may include:
- Downloadable ebooks in PDF or EPUB format
- Digital journals and reflective workbooks
- Educational leadership guides
- Downloadable templates and other digital resources
- Digital product bundles
Digital products are generally delivered electronically after successful payment.
No physical shipment is required.
Because digital files can ordinarily be accessed, downloaded, stored, and copied immediately after delivery, our refund approach differs from that of a store selling physical goods.
3. General Refund Policy
Purchases of digital products are generally considered final once the purchased materials have been successfully delivered and made accessible to the customer.
We do not ordinarily provide discretionary refunds solely because a customer:
- Changes their mind after purchasing
- Decides that the product is no longer needed
- Purchases a product without reviewing its description
- Prefers a different writing style, format, or approach despite the product matching its description
- Has already accessed or downloaded a correctly supplied product and subsequently decides not to use it
However, this general policy does not prevent customers from requesting refunds or other remedies for defective products, failed delivery, incorrect purchases caused by our systems, or other circumstances protected by applicable law.
Each legitimate concern will be reviewed fairly.
4. Circumstances Where Refunds or Other Remedies May Be Available
4.1 Product Not Delivered
If payment has been successfully completed but the purchased product is not made available, customers should contact us.
We will verify the transaction and attempt to provide access to the purchased files.
If we cannot deliver the purchased product within a reasonable period, the customer may be entitled to a refund or another appropriate remedy.
4.2 Corrupted or Defective Files
If a purchased file is corrupted, incomplete, unreadable, or otherwise materially defective, customers may request assistance.
We may initially provide a corrected file, replacement download, or another suitable solution.
Where the defect cannot be resolved, or where applicable law gives the customer a right to a refund, we will provide the appropriate remedy.
4.3 Incorrect Product Delivered
If a customer receives a product different from the one purchased because of an error attributable to our website or fulfillment process, we will investigate and correct the issue.
Depending on the circumstances, this may involve delivering the correct product or providing an appropriate refund.
4.4 Materially Inaccurate Product Description
We make reasonable efforts to describe our products accurately, including their content, format, and intended purpose.
If a purchased product materially differs from its advertised description, customers may contact us for review.
Where the difference constitutes a material misrepresentation or otherwise creates a legal entitlement to a remedy, we will offer an appropriate resolution.
4.5 Duplicate or Incorrect Charges
If a customer is charged more than once for the same intended transaction, or an incorrect amount is collected due to a verified processing error, we will investigate.
Verified duplicate or erroneous charges will be corrected or refunded as appropriate.
4.6 Other Rights Under Applicable Law
Customers may be entitled to refunds, replacements, price adjustments, or other remedies under applicable consumer protection laws.
We will honor such rights regardless of whether a digital file has already been downloaded.
5. Technical Download Problems
Sometimes a digital product may not download correctly because of temporary website errors, expired links, incompatible applications, or other technical issues.
Before requesting a refund, customers are encouraged to contact us so we can help resolve the problem.
We may assist by:
- Verifying the purchase
- Providing a replacement download link
- Reissuing access to the purchased file
- Supplying a corrected version
- Providing reasonable instructions for opening PDF or EPUB files
A temporary technical issue does not automatically mean a purchase must be cancelled, provided the product can be supplied correctly within a reasonable time and applicable consumer rights are respected.
Where a problem remains unresolved, an appropriate refund or other remedy may be provided.
6. How to Request a Refund
To request a refund or report a problem with a digital purchase, please email:
Use the subject line:
Refund Request – The Good Principal
Please include the following information where available:
- Your name and the email address used during checkout
- Your WooCommerce order number or payment transaction reference
- The title of the digital product purchased
- The date of purchase
- A brief explanation of the problem
- Relevant screenshots or error messages, if applicable
Please do not send passwords, complete payment card numbers, card security codes, or other sensitive financial credentials.
We may request additional information reasonably necessary to verify the transaction or investigate the issue.
7. Review and Response Time
We aim to acknowledge refund requests within three business days after receiving them.
We aim to complete an initial review within seven business days, although some cases may require additional investigation or coordination with a payment provider.
These are our customer service targets, not limitations on statutory rights or legally required response periods.
If additional time is needed, we will make reasonable efforts to inform the customer.
We may offer technical assistance, replacement files, a corrected download, a refund, or another appropriate resolution depending on the circumstances.
8. Approved Refunds
When a refund is approved, we will ordinarily initiate it through the original payment method, where technically possible.
For payments made through PayPal, refunds will generally be processed through the applicable PayPal transaction.
If additional payment methods become available, refunds will be handled through the relevant payment provider or another lawful and mutually agreed method.
We aim to initiate approved refunds within five business days after approval, unless applicable law requires a shorter period.
The time required for funds to appear in the customer’s account may vary depending on the payment provider, bank, card issuer, or payment method.
We cannot guarantee the exact date on which a third-party provider will complete the credit.
9. Currency Conversion and Payment Provider Fees
Product prices may be displayed and charged in United States dollars (USD) or another currency expressly shown at checkout.
Where a refund is approved, we will ordinarily refund the amount charged for the eligible purchase, subject to applicable law and the payment provider’s procedures.
If the customer’s payment account uses a different currency, exchange rate fluctuations may affect the amount credited in the customer’s local currency.
Third-party currency conversion charges or bank fees may also apply.
We do not control exchange rates established by independent payment providers.
However, we will not impose unauthorized refund deductions or reduce any refund amount in violation of applicable law.
10. Product Bundles and Promotional Purchases
We may offer discounted bundles, promotional prices, and limited-time offers.
Refund requests involving bundles will be reviewed based on the circumstances of the purchase and the applicable legal rights of the customer.
If one product within a bundle is defective or cannot be delivered, we may provide a corrected file, replacement, proportionate refund, or another appropriate remedy.
Where the problem materially affects the entire bundle or applicable law requires a broader remedy, we will address the full transaction accordingly.
Promotional or discounted products are not excluded from mandatory consumer protection rights.
11. Accidental Purchases
Customers are encouraged to review their cart, product descriptions, and order total before completing payment.
If you believe you made an accidental purchase, please contact us as soon as possible.
We may consider cancellation or a discretionary refund when the circumstances reasonably justify it, particularly where delivery has not yet occurred.
However, an accidental purchase does not automatically entitle a customer to a refund where the product was correctly supplied and no applicable law provides otherwise.
12. Unauthorized Transactions and Payment Disputes
If you believe a payment was made without your authorization, please contact your payment provider promptly and notify us at:
We will reasonably cooperate with legitimate investigations, payment disputes, and fraud-prevention procedures.
Customers may also use dispute-resolution mechanisms offered by their payment provider, subject to the provider’s rules and applicable law.
Nothing in this policy requires customers to waive lawful chargeback, payment dispute, or consumer complaint rights.
We encourage customers to contact us directly when possible so that issues may be resolved efficiently.
13. Misuse of Digital Products
Digital products sold by The Good Principal are protected by applicable intellectual property laws and the licensing conditions stated in our Terms & Conditions.
Customers may not redistribute, resell, or publicly share purchased files without appropriate authorization.
Where there is evidence of unauthorized distribution, fraudulent activity, or other misuse, we may take proportionate action consistent with applicable law.
However, an allegation of misuse does not automatically eliminate a customer’s mandatory consumer protection rights.
14. Free Digital Resources
Resources provided free of charge do not ordinarily qualify for monetary refunds because no purchase price has been paid.
If a free resource is defective, inaccessible, or unavailable, visitors may contact us for assistance.
We may provide a corrected file or replacement access where reasonably possible.
15. International Customers
The Good Principal serves customers in the Philippines and internationally.
Consumer protection requirements may vary depending on the customer’s country or place of residence.
Some jurisdictions provide mandatory cancellation, withdrawal, or refund rights for digital content, including specific requirements concerning immediate access to downloadable products.
Where such laws apply, we will respect those rights and any legally required notices or consent procedures.
Nothing in this policy overrides mandatory consumer protections applicable to a particular transaction.
16. Consumer Protection and Dispute Resolution
We aim to resolve legitimate complaints fairly and professionally.
Customers are encouraged to contact us first to explain the issue and allow us an opportunity to investigate.
Customers in the Philippines may also seek assistance from the Department of Trade and Industry or other appropriate authorities.
International customers may exercise applicable consumer rights and available dispute-resolution procedures in their jurisdictions.
Nothing in this policy restricts access to lawful remedies or complaint mechanisms.
17. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our products, payment methods, business operations, or applicable laws.
Updates will be posted on this page with a revised Last Updated date.
Changes will not retroactively remove rights arising from completed purchases where doing so would be unlawful.
18. Contact Information
For refund requests, digital product concerns, payment issues, or questions about this policy, please contact:
The Good Principal
Operated by Hibaro Book Publishing
Website: https://thegoodprincipal.com
Email: thegoodprincipal@gmail.com
Business Address: Brgy. Makiwalo, Mondragon, Northern Samar, Philippines 6417
We are committed to addressing legitimate concerns and helping customers receive the digital products they have purchased.