I Knew They Needed Me. I Still Avoided Them.

Last month, I did something at school that I really hope nobody noticed.

Although there’s a good chance someone did. That’s the part I keep going back to.

I’m Rachel, or at least that’s what you can call me here. I’m a school principal in a small town just outside Manchester, England. Been working in education for over 20 years now. Started out as a teacher, like most of us, and eventually moved into leadership.

I don’t really know why I’m sharing this with strangers on the internet. Maybe because I can’t exactly bring it up in the staffroom.

It’s such a small thing, really. But when I think about how I behaved that day, I feel embarrassed.

Especially at this point in my career. I should know better.

Anyway, here’s what happened.

I wish I could tell you this happened because I was dealing with some major crisis.

It didn’t.

Nobody was shouting.

Nobody was in danger.

I wasn’t rushing to some urgent meeting.

I simply saw one of my female teachers walking toward me in the hallway…

and turned the other way.

That’s it.

That’s the confession.

I knew she was looking for me.

She had already messaged earlier saying she needed to talk.

Nothing dramatic in the message.

Just:

“Ma’am, can I see you when you’re free?”

I was free.

Technically.

And when I saw her walking toward me, I suddenly remembered something very important on the other side of the building.

There was nothing important on the other side of the building.

I just didn’t want the conversation.

So I walked faster.

Not running.

Obviously.

That would’ve been insane.

But definitely faster.

I heard her call:

“Ma’am?”

I pretended I didn’t.

Kept walking.

I still feel stupid admitting that.

Because I knew why she probably wanted to talk.

There had been some tension in her department for a few days. I had already heard bits of it from other people.

Nothing official yet, but you know how schools are.

You usually know there’s a problem long before anyone formally tells you there’s a problem.

And honestly?

I was tired.

Not even physically.

I was tired of other people’s situations becoming mine.

The day before, I had spent almost an hour listening to two staff members explain why the other woman was the problem.

That morning, a parent came in upset.

Then there was something from the local authority.

Then someone wanted a decision about an activity.

Then another teacher asked if I could “just clarify one thing.”

It became six things.

So when I saw her coming toward me, my first thought wasn’t:

She needs help.

It was:

I really cannot take another problem right now.

And then I avoided her.

I went into another room and stayed there longer than I needed to.

I even looked through some papers so if somebody walked in, I could pretend that was why I was there.

This is becoming a pattern apparently.

Pretending to be busy so people will leave me alone.

Not exactly something I’d put in a leadership portfolio.

Maybe twenty minutes later, I went back to my office.

There was another message.

“Ma’am, I tried to catch you earlier. Please let me know when you’re available.”

I stared at it.

Didn’t reply.

And before anyone says it…

yes.

I know.

She needed me.

That was literally the point.

I knew.

I just didn’t want to know what she needed.

Because once somebody tells you the problem, now you have the problem too.

Not completely, obviously.

But enough.

Now you have to think about it.

Now you have to decide if you need to intervene.

Now you may have to speak to someone else.

Now maybe somebody gets upset with you.

Maybe there’s documentation.

Maybe there’s another meeting.

Maybe you spend the next three days hearing different versions of the same story.

Sometimes the sentence:

“Can I talk to you?”

feels like somebody quietly placing a box on your desk and walking away.

Here.

This is yours now.

I hate that I think like that.

Because the person coming to you might have been carrying that box alone for days.

Maybe weeks.

And they finally decide to bring it to you because they trust you.

Then there you are hoping they change their mind before they reach your office.

That’s ugly.

Still true.

I finally replied around lunchtime.

“Sorry, I was moving around earlier. You can come by at 2.”

Technically not a lie.

I was moving around.

Conveniently left out the part where I was moving around because I saw her coming.

She came at 2.

Sat down.

And before she even started, she said:

“Sorry, Ma’am. I know you have a lot going on.”

I hate when people say that because sometimes they’re giving you the perfect exit.

You can say:

“Yes, can we talk another time?”

But she looked tired.

So I said:

“No, it’s okay. Tell me.”

And she did.

She had been having problems with another female teacher.

Small things at first.

Comments.

Being left out of something.

A disagreement that apparently had been getting worse.

She wasn’t crying.

Wasn’t making a scene.

She just looked…

done.

And within five minutes, I knew I had been wrong to avoid her.

Not because the issue was some huge emergency.

It wasn’t.

But she had clearly been thinking about it for a while.

Then she said something that really stayed with me.

She said:

“I almost decided not to come to you because I didn’t want you to think I was complaining.”

That one got me.

Because meanwhile I had literally walked away when I saw her coming.

She had been worried about bothering me.

I was worried she would.

There’s probably something in there I’m supposed to learn.

I don’t know.

We talked maybe thirty minutes.

I didn’t solve everything.

Honestly, I’m not even sure I solved anything.

I listened.

Asked a few questions.

Told her I’d think about how to handle the situation without making it worse.

She left.

And then I sat there thinking about how easy it would’ve been for her to see me turn away in that hallway.

Maybe she did.

I still don’t know.

She never mentioned it.

That somehow makes it worse.

I’ve avoided other people too.

Not always as obviously.

Sometimes I take the long way to the office.

Sometimes I stay inside a classroom for an extra few minutes because I know somebody is waiting.

Sometimes I see a message preview and think:

Nope.

Later.

Sometimes I ask my staff:

“What does she need?”

before I agree to see someone.

Not because I’m trying to be rude.

I just want to know how much of myself the next conversation is going to require.

That sounds terrible when I put it that way.

But some conversations are two minutes.

Some take the rest of your afternoon even after the person leaves.

Those are the ones I sometimes avoid.

Not the person.

The aftermath.

Maybe that’s just me trying to make it sound better.

Maybe sometimes I really am avoiding the person too.

There are people who drain you.

There.

Another thing we’re probably not supposed to say.

You see their name.

You see them walking toward the office.

And something in you just goes:

not today.

I still talk to them.

Usually.

I still do the job.

Usually.

But there are moments when I know someone needs me and I deliberately make myself harder to find.

I’m not proud of that.

I also don’t think pretending it never happens makes me a better principal.

That day, she needed me.

I knew it.

And I walked the other way.

I think that is what I’m really asking you about.

At what point does protecting your capacity become avoidance?

Because I know I cannot be available to everyone every minute.

But I also know there is a difference between saying:

“Not right now.”

and pretending you didn’t see someone because you don’t want to deal with what they might bring you.

I’d like to know how other school leaders handle that line.

And I’d especially like to know if anyone else has ever done the same stupid thing I did.

Seen someone coming…

and suddenly found a very important reason to walk in the opposite direction.

Thank you for giving school leaders somewhere to admit things that do not fit neatly inside words like “approachable,” “available,” and “supportive.”

Sometimes the truth is messier than that.

— “Rachel”

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