Last month, I did something at school that I really hope nobody noticed.
Although there’s a good chance someone did. That’s the part I keep going back to.
I’m Rachel, or at least that’s what you can call me here. I’m a school principal in a small town just outside Manchester, England. Been working in education for over 20 years now. Started out as a teacher, like most of us, and eventually moved into leadership.
I don’t really know why I’m sharing this with strangers on the internet. Maybe because I can’t exactly bring it up in the staffroom.
It’s such a small thing, really. But when I think about how I behaved that day, I feel embarrassed.
Especially at this point in my career. I should know better.
Anyway, here’s what happened.
I wish I could tell you this happened because I was dealing with some major crisis.
It didn’t.
Nobody was shouting.
Nobody was in danger.
I wasn’t rushing to some urgent meeting.
I simply saw one of my female teachers walking toward me in the hallway…
and turned the other way.
That’s it.
That’s the confession.
I knew she was looking for me.
She had already messaged earlier saying she needed to talk.
Nothing dramatic in the message.
Just:
“Ma’am, can I see you when you’re free?”
I was free.
Technically.
And when I saw her walking toward me, I suddenly remembered something very important on the other side of the building.
There was nothing important on the other side of the building.
I just didn’t want the conversation.
So I walked faster.
Not running.
Obviously.
That would’ve been insane.
But definitely faster.
I heard her call:
“Ma’am?”
I pretended I didn’t.
Kept walking.
I still feel stupid admitting that.
Because I knew why she probably wanted to talk.
There had been some tension in her department for a few days. I had already heard bits of it from other people.
Nothing official yet, but you know how schools are.
You usually know there’s a problem long before anyone formally tells you there’s a problem.
And honestly?
I was tired.
Not even physically.
I was tired of other people’s situations becoming mine.
The day before, I had spent almost an hour listening to two staff members explain why the other woman was the problem.
That morning, a parent came in upset.
Then there was something from the local authority.
Then someone wanted a decision about an activity.
Then another teacher asked if I could “just clarify one thing.”
It became six things.
So when I saw her coming toward me, my first thought wasn’t:
She needs help.
It was:
I really cannot take another problem right now.
And then I avoided her.
I went into another room and stayed there longer than I needed to.
I even looked through some papers so if somebody walked in, I could pretend that was why I was there.
This is becoming a pattern apparently.
Pretending to be busy so people will leave me alone.
Not exactly something I’d put in a leadership portfolio.
Maybe twenty minutes later, I went back to my office.
There was another message.
“Ma’am, I tried to catch you earlier. Please let me know when you’re available.”
I stared at it.
Didn’t reply.
And before anyone says it…
yes.
I know.
She needed me.
That was literally the point.
I knew.
I just didn’t want to know what she needed.
Because once somebody tells you the problem, now you have the problem too.
Not completely, obviously.
But enough.
Now you have to think about it.
Now you have to decide if you need to intervene.
Now you may have to speak to someone else.
Now maybe somebody gets upset with you.
Maybe there’s documentation.
Maybe there’s another meeting.
Maybe you spend the next three days hearing different versions of the same story.
Sometimes the sentence:
“Can I talk to you?”
feels like somebody quietly placing a box on your desk and walking away.
Here.
This is yours now.
I hate that I think like that.
Because the person coming to you might have been carrying that box alone for days.
Maybe weeks.
And they finally decide to bring it to you because they trust you.
Then there you are hoping they change their mind before they reach your office.
That’s ugly.
Still true.
I finally replied around lunchtime.
“Sorry, I was moving around earlier. You can come by at 2.”
Technically not a lie.
I was moving around.
Conveniently left out the part where I was moving around because I saw her coming.
She came at 2.
Sat down.
And before she even started, she said:
“Sorry, Ma’am. I know you have a lot going on.”
I hate when people say that because sometimes they’re giving you the perfect exit.
You can say:
“Yes, can we talk another time?”
But she looked tired.
So I said:
“No, it’s okay. Tell me.”
And she did.
She had been having problems with another female teacher.
Small things at first.
Comments.
Being left out of something.
A disagreement that apparently had been getting worse.
She wasn’t crying.
Wasn’t making a scene.
She just looked…
done.
And within five minutes, I knew I had been wrong to avoid her.
Not because the issue was some huge emergency.
It wasn’t.
But she had clearly been thinking about it for a while.
Then she said something that really stayed with me.
She said:
“I almost decided not to come to you because I didn’t want you to think I was complaining.”
That one got me.
Because meanwhile I had literally walked away when I saw her coming.
She had been worried about bothering me.
I was worried she would.
There’s probably something in there I’m supposed to learn.
I don’t know.
We talked maybe thirty minutes.
I didn’t solve everything.
Honestly, I’m not even sure I solved anything.
I listened.
Asked a few questions.
Told her I’d think about how to handle the situation without making it worse.
She left.
And then I sat there thinking about how easy it would’ve been for her to see me turn away in that hallway.
Maybe she did.
I still don’t know.
She never mentioned it.
That somehow makes it worse.
I’ve avoided other people too.
Not always as obviously.
Sometimes I take the long way to the office.
Sometimes I stay inside a classroom for an extra few minutes because I know somebody is waiting.
Sometimes I see a message preview and think:
Nope.
Later.
Sometimes I ask my staff:
“What does she need?”
before I agree to see someone.
Not because I’m trying to be rude.
I just want to know how much of myself the next conversation is going to require.
That sounds terrible when I put it that way.
But some conversations are two minutes.
Some take the rest of your afternoon even after the person leaves.
Those are the ones I sometimes avoid.
Not the person.
The aftermath.
Maybe that’s just me trying to make it sound better.
Maybe sometimes I really am avoiding the person too.
There are people who drain you.
There.
Another thing we’re probably not supposed to say.
You see their name.
You see them walking toward the office.
And something in you just goes:
not today.
I still talk to them.
Usually.
I still do the job.
Usually.
But there are moments when I know someone needs me and I deliberately make myself harder to find.
I’m not proud of that.
I also don’t think pretending it never happens makes me a better principal.
That day, she needed me.
I knew it.
And I walked the other way.
I think that is what I’m really asking you about.
At what point does protecting your capacity become avoidance?
Because I know I cannot be available to everyone every minute.
But I also know there is a difference between saying:
“Not right now.”
and pretending you didn’t see someone because you don’t want to deal with what they might bring you.
I’d like to know how other school leaders handle that line.
And I’d especially like to know if anyone else has ever done the same stupid thing I did.
Seen someone coming…
and suddenly found a very important reason to walk in the opposite direction.
Thank you for giving school leaders somewhere to admit things that do not fit neatly inside words like “approachable,” “available,” and “supportive.”
Sometimes the truth is messier than that.
— “Rachel”
FROM THE GOOD PRINCIPAL’S OFFICE
Rachel, I think you already identified the hardest part of this confession yourself.
You did not avoid her because you did not care.
You avoided her because you had already started calculating the possible cost of the conversation before it even happened.
That matters.
You saw one person walking toward you.
But your mind saw:
a staff conflict,
two versions of the story,
possibly another conversation,
possibly another meeting,
possibly documentation,
possibly hurt feelings,
possibly someone accusing you of taking sides,
possibly days of follow-up.
So before she said a single word, you were already mentally living inside everything that might come after it.
That helps explain the avoidance.
It does not automatically justify it.
And I think both of those things can be true at once.
You can understand why you did something without deciding it was the best way to handle it.
The part I would pay attention to most is that you did not simply postpone the conversation.
You made yourself harder to find.
There is an important difference.
If you had said:
“I saw your message. I can’t give this proper attention right now. Can we talk at 2?”
that would have been a boundary.
Walking the other way was avoidance.
Again, that does not make you some terrible leader.
It just means your capacity had dropped low enough that an honest boundary felt harder than disappearing.
That is useful information.
Because avoidance often shows up when we do not trust ourselves to say no, not yet, or later.
We keep saying yes.
Keep letting people in.
Keep absorbing conversations.
Then eventually the only way we know how to protect ourselves is to become unavailable without explaining it.
And that usually creates more tension than a simple boundary would have.
There is another sentence in your confession that I think is important:
“I just want to know how much of myself the next conversation is going to require.”
That is very honest.
And I do not think it is automatically cruel.
Some conversations really do require more.
A signature is not the same as a conflict between two staff members.
A quick scheduling question is not the same as someone sitting down and saying:
“I need to tell you what has been happening.”
School leaders know this instinctively.
You can sometimes tell from the face, the tone, the closed door, the sentence “Can we talk?” that this is not going to be a two-minute interaction.
And sometimes you genuinely do not have thirty emotionally available minutes at that exact moment.
That is okay.
The goal does not have to be:
Always say yes immediately.
The goal can be:
Be honest about when you can actually listen.
Because there is a difference between access and immediacy.
That teacher may have needed access to you.
She did not necessarily need access at the exact second she found you in the hallway.
You could have stopped and said:
“I saw your message. I do want to talk. I can’t do it properly right now. Can you come to my office at 2?”
That would have given both of you something useful.
She would have known she was not being dismissed.
You would have known the conversation had a boundary around it.
And perhaps most importantly, you would not have spent the next twenty minutes hiding in another room and feeling guilty.
That is the strange thing about avoidance.
We often use it because we want temporary relief.
But then we spend the relief thinking about the thing we avoided.
So we are not really free of it.
Now you are wondering:
Did she see me turn away?
Did she know?
Did I make her feel like a burden?
The conversation still happened.
You just added another layer of anxiety before it.
That is why the cleaner boundary is often the kinder one.
There is also another side here that I think deserves attention.
She told you:
“I almost decided not to come to you because I didn’t want you to think I was complaining.”
That is important.
People often hesitate before bringing something to a principal.
Especially relational problems.
Because they know once they say something, it may become official.
They worry they will look difficult.
They worry they will be seen as unable to handle things themselves.
They worry the principal is already busy.
So by the time someone finally says:
“Can I talk to you?”
the conversation may have already been happening inside their head for days.
That does not mean every concern must become your emergency.
But it is a reminder that what feels like another problem arriving to you may feel like finally asking for help to them.
That perspective can help without requiring you to sacrifice yourself every time someone approaches.
You can care about the weight they are carrying and still decide:
I cannot carry this properly at 11:15 in the hallway.
Let’s talk at 2.
Both can be true.
I would also look honestly at the pattern you mentioned.
The long route back to the office.
Staying in another room because someone is waiting.
Reading the message preview and deciding not to open it.
Asking staff what someone wants before agreeing to see them.
Any one of those things once in a while may mean nothing.
Together, though, they may be telling you something.
Maybe you are operating too close to capacity too often.
And when that happens, your brain starts screening people before they even reach you.
How difficult is this person?
How long will this take?
What will I have to do afterward?
Can I avoid this until tomorrow?
That is when resentment can quietly start influencing access.
Not because you consciously decide certain people matter less.
But because the people who require more energy become the people you delay more often.
That is worth watching.
Especially because sometimes the people who require more energy are also the people who most need a fair hearing.
So I would ask yourself:
Am I postponing the conversation because I genuinely need a better time to handle it well?
Or:
Am I postponing it because I hope the person eventually stops asking?
Those are very different.
Another useful question:
Would I make myself this unavailable if the person coming toward me were someone I found easy to deal with?
That one may be uncomfortable.
But it can expose whether the issue is really capacity…
or the person.
And if it is the person, that does not automatically make you bad either.
Some working relationships are difficult.
Some people do drain us more than others.
Some conversations make us defensive before they even start.
That is human.
But the leadership responsibility is not to pretend those reactions do not exist.
It is to make sure they do not quietly decide who receives your attention, patience, and fairness.
You do not have to like every interaction equally.
You do have to notice when your internal reaction is beginning to shape your external availability.
There is also something practical you can do.
When someone approaches and you know you do not have space, give the conversation a landing place immediately.
Not:
“Later.”
Something specific.
“Come at 2.”
“Give me until after lunch.”
“Send me a brief message with what this is about and I’ll make time this afternoon.”
That last one can be especially useful.
Not because you are screening whether the person deserves access.
But because knowing the nature of the issue helps you decide how much time to protect for it.
Five-minute question?
Fine.
Sensitive staff conflict?
Then maybe do not squeeze it into the hallway between two meetings.
That is not avoidance.
That is making room for the conversation properly.
And I think that may be the distinction you are looking for.
Healthy boundaries say:
I cannot do this now, but here is when I can.
Avoidance says:
Maybe if I become difficult enough to find, this will stop being mine.
Usually it does not.
It just comes back later.
Sometimes heavier.
Rachel, you were wrong to walk away and pretend you did not hear her.
I think you already know that.
But I would not make the mistake of turning this into:
“I need to make myself even more available so I never do that again.”
That could actually recreate the problem.
You probably need the opposite.
Earlier, cleaner, more honest boundaries.
Before you are depleted.
Before “Can I talk to you?” feels threatening.
Before you find yourself hiding behind a pile of papers in a room you did not even need to enter.
You do not have to give everyone immediate access.
But when someone genuinely needs you, they should not have to wonder whether you are deliberately disappearing.
There is a middle ground.
And it sounds something like:
“Yes, I will make room for this. Just not right this second.”
That is still leadership.
Maybe better leadership, actually.
Because when 2:00 comes and you finally say:
“Tell me,”
you may actually have enough of yourself left to listen.


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